Meet the Team header

Meet the Team

Gregg Humble

Gregg Humble

CTC, President

Gregg, President of Humble Travel, happily shared his childhood with the travel industry. As the son of the founder of the agency, he accompanied his parents on many exciting trips, including a trip around the world! Now that he is at the helm of Humble Travel, he has engineered the successful growth and expansion of the company for the 21st century. Clients benefit from his extension knowledge of destinations around the globe, and value his ability to create the perfect itinerary, no matter how complicated.

Recent Travels:  Italy (Florence, Cinque Terre, Lake Como), London, France/Provence, Greece, Turks and Caicos, Peru/Machu Picchu & Lake Titicaca, Palm Springs, New Orleans, New England cruise (Boston to Montreal

Certifications/Specialties:  Certified Travel Counselor, river cruises, leisure groups 

Arlene Humble

Arlene Humble

Vice President

During her 35+ years in the travel industry, Arlene has seen many changes, but not even a global pandemic could diminish her passion for travel! Arlene still gets at a thrill visiting each new destination and she is excited to share her experiences with clients. Over the years, Arlene has zigzagged the globe - from the major European capitals to Victoria Falls. She has developed an expertise in "Groups and Incentives" markets (groups have ranged from 10 to 500 travelers!) and they have met in places from Las Vegas to Mexico to the Caribbean and Europe. Whether it's a special dream vacation for two or a large corporate meeting, Arlene is energized to create exciting post-COVID travel and looks forward to putting her experience to work for you!

Recent travels: Thailand (Bangkok, Chang Rai, Chang Mai, Koh Samui); Rhine river cruise (Amsterdam to Basel), South Africa and Victoria Falls, Italy (Florence, Cinque Terre, Lake Como), London, France (Provence), Greece, Turks and Caicos, Peru (Machu Picchu and Lake Titicaca), Palm Springs, New Orleans, New England cruise (Boston to Montreal), Caribbean cruise (St. Kitts, St. Johns, Antigua, St. Lucia, Guadeloupe, Bequia)

Certifications/Specialties: corporate incentives, art and wine tours, river and ocean cruises

Bonnie Humble

Bonnie Humble

CTC, Founder & Travel Advisor

Since Bonnie founded Humble Travel in 1961, she has been an integral part of the enormous growth and expansions of the travel industry. Due to her foresight, Humble Travel has bragging rights as a “founding member” of the luxury travel network VIRTUOSO. Over her long career, Bonnie and husband, Bob, have escorted hundreds of groups to destinations around the world. Her two granddaughters have joined her to co-host a couple sailings to Europe. Bonnie has been almost everywhere, including Easter Island, a visit to Nepal and lunch with Sir Edmund Hillary, and a very fast flight from New York to London on the Concorde. Bonnie is now usually in the office a couple times a week in the afternoon and Bob is retired.

Recent Travels:  Fall Foliage Cruise Boston to Montreal

Certifications/Specialties:  Too numerous to mention.

Annie Humble-Gougler

Director of Operations & Travel Advisor

As Arlene and Gregg’s daughter, Annie is third-generation Humble Travel. She has been with the agency for 12 years, and is the Office Manager of the Cedar Falls office, in addition to being a busy Travel Advisor. In 2012 she was recognized by the industry with Travel Agent Magazine’s “Top 30 Under 30 Agent” award. Annie loves the feedback from happy clients who actually “glow” when they talk about their travels. There is a reason for their satisfaction – Annie’s attention to detail is legendary – she designs complicated European itineraries, large corporate incentive meetings, destination weddings, romantic travel, and just about everything else.

Recent Travels: New England cruise Boston to Montreal, Key West, European river cruise, Greek Isles cruise, Mexico

Certifications/Specialties: Corporate Incentives, Jamaica Specialist, Sandals Specialist, Destination Wedding and Honeymoon Specialist

Nominations & Leadership:
-Waterloo-Cedar Falls Courier “Best of the Best” Travel Agent
-Board member Cedar Falls Tourism and Visitors Bureau
-Member of Delta Vacations Council of Emerging Leaders

Kristen Elfritz

Kristen Elfritz

AGENCY MANAGER & Executive Travel Assistant to Arlene Humble

Kristen attends to every detail for her clients with a passion that she honed early in her career while working in Nashville for a company representing top musicians. Since then, Kristen’s own talents have made her a top Travel Advisor. In 2017, she was named by Travel Agent Magazine as a “Top 30 Under 30” Agent. As Humble Travel’s Office Manager in Cedar Falls and Assistant to agency owner Arlene Humble, Kristen wears many hats. And she wears them all with style – she is always available to advise a coworker or team with Arlene to work on complicated itineraries for top clients. 

Recent Travels: Azamara cruise (Barcelona to Rome), Windstar cruise (Eastern Caribbean), Maui Virtuoso Study Tour, AmaWaterways Christmas Market Along the Rhine, Florida, Mexico

Certifications/Specialties: Hawaii Destination Specialist, romantic travel, family travel

Roxanne O'Bryon

Roxanne O'Bryon

Travel Advisor

Roxanne loves it when a client starts the conversation with “I have wanted to take this trip for so long”.  She works closely with her travelers to ensure that the trip goes beyond expectations! She has helped many types of groups, including multi-generational family groups as well as friend groups. She uses her own experience to ensure that travelers of every age return home saying “it was an amazing trip!” Roxanne’s expertise includes Hawaii, land and sea adventures in Alaska, luxury rail in the Canadian Rockies, European River Cruising, as well as Caribbean resorts and cruising. She strives to ensure that clients receive detailed suggestions during the planning process and fabulous itineraries – for honeymoons, anniversaries, or any occasion.

Recent Travels:  Hawaii, Dominican Republic, Montana Ranch & Yellowstone, Alaska cruise and land tour, Canadian Rockies, Rhine River Cruise

She is looking forward to active experiences in the following destinations: Antigua, Jamaica, Portugal, Spain, Greece, and Thailand

Certifications/Specialties:  Alaska, European River Cruising, Canadian Rockies, Ireland, Hawaii, Jamaica, Cruise Specialist

Marnie Wilkes

Marnie Wilkes

Travel Advisor

Marnie specializes in warm destinations – Mexico, Jamaica, Costa Rica, Dominican Republic, Belize, Hawaii. She loves working with couples and families to design vacations for special occasions like honeymoons, birthdays, anniversaries, or for any reason at all.  Marnie has in depth knowledge of the resorts and things to do in these popular destinations, and can advise clients based on their individual likes and dislikes. As an added value, Marnie always offers her clients the option to discover “what the destination is about”. This means exploring the Mayan Ruins or the UNESCO World Heritage Site that is nearby.

Recent Travels:  Italy, Mexico, Las Vegas, Florida, Costa Rica

Certification/Specialties: Hawaii Islands Specialist, Costa Rica, Belize, Mexico, Dominican Republic, Jamaica

Nancy Nora

Group Travel Assistant

Nancy is an Assistant to owner Arlene Humble, with a special emphasis on group travel. She has experience with groups including corporate incentives, leisure, and charitable groups. She has coordinated trips to Italy, France, Mexico, the Bahamas, and within the US. In addition, Nancy has traveled extensively in Europe and the US, always with an eye for what will interest clients. She likes history and art, and has a knack for working with Virtuoso travel partners to create unique and personalized itineraries for clients.

Recent Travels:  Italy (Venice, Tuscany & Italian Riviera), Norwegian Fjords cruise, Rhine River cruise (Amsterdam to Basel), London, Santa Fe, San Diego, New York City, Washington, DC, Poland, Prague, Paris, Bordeaux, Florida

Certifications/Specialties:  Spain, AMA Waterways, Avalon Waterways, Southwest Germany

Jean Ann Flanscha

Travel Assistant & Marketing Concierge

Jean Ann is the friendly face that greets clients when they arrive at our Cedar Falls office. She is truly a key member of our Humble Travel team – she puts her decades of office experience to use for our staff every day! She handles the invoicing for the independent affiliates of Humble Travel, as well as the advisors in the office, as needed. She assists with marketing efforts, event planning and is the main contact for donation requests. Clients enjoy chatting with her about their upcoming or past trips and know that she will competently handle their inquiries. Like everyone at Humble Travel, Jean Ann loves to travel, and has experience visiting exciting destinations in the US and abroad.

Recent Travels: Ireland, France (Paris), Florida, Tennessee, Washington D.C, Colorado, New York City 

Elena Cafaro_Headshot_2018

Elena Cafaro


Elena has always had a passion for travel. As a former travel advisor, she now brings her tech savvy skills to assist with marketing and offering colleagues a hand whenever they need her. Elena has extensive knowledge of many destinations and properties from her research and planning, so she is always ready to give advice to help make a vacation the perfect personalized experience.

Recent Travels: Switzerland, Vancouver, Aruba, Ireland, Mexico/Riviera Maya, Hawaii, Puerto Rico, Caribbean cruises (St. Maarten, Jamaica, St. Thomas, Haiti, Mexico/Cozumel)

Lois Berger

Travel Assistant

Lois Berger brings to Humble Travel decades of experience in the education field – first as an elementary educator, and then at the college level preparing future teachers for the classroom. As a Travel Assistant, Lois puts her “teacher” multi-tasking skills to excellent use to help both Management and Travel Advisors with many different important jobs. Her incredible attention to detail is perfect for this role! She provides support to our Travel Advisors with travel design, helps with marketing projects, and assists with office and accounting tasks.

Recent travels: Costa Rica, Mexico, Hawaii, Bahamas

Joyce Trewin


Joyce has been a crucial member of the Humble Travel for 22 years, working behind the scenes in the Accounting Department. She ensures that all the numbers at Humble Travel run smoothly for clients and employees. Of course, she shares a love of travel, and always finds inspiration in seeing and exploring new places.

Recent Travels:  Alaska, Cancun, Las Vegas, Hawaii, Ireland, Canada & New England cruise, Punta Cana

Specialties:  Accounting

Wendy Thompson, WST TRAVEL LLC

An independent affiliate of Humble Travel Service

Wendy always strives to turn travel dreams into wonderful realities for her clients. This could be a month-long honeymoon, a last minute culinary tour, or even the FIFA World Cup in France! (All actual trips she has designed for clients). Wendy loves the joy of anticipation that she shares with clients during travel planning and enjoys the process of discovering clients’ likes and dislikes, interests, etc. She refines this information to create the perfect itineraries for her travelers.

Recent Travels: Rhine river cruise (Germany, France, Switzerland), Dominican Republic, Montreal & Quebec City, Caribbean cruise, Scotland, Ireland, Aruba, Australia, Italy

Certifications/Specialties: AM Resorts Specialist, Dominican Republic, Hawaii Destination Specialist.

Mardi Burmeister

Mardi Burmeister

An independent affiliate of Humble Travel Service

Mardi came to the travel industry following a career in event planning, so she understands all about client expectations and the importance of being detail-oriented. Mardi’s clients now benefit from her background, as she puts her past experience to use planning special trips for honeymooners, families, empty nesters, and all types of travelers. Whether they are looking for a weekend in New York City or want to cross the International Date Line and vacation in New Zealand, Mardi will design an itinerary that is perfectly matched to your interests and budget.

Recent Travels:  Alaska cruise, Mediterranean cruise (Barcelona to Nice), Switzerland, Austria, Colorado, Arizona, Florida, Ireland

Certifications/Specialties:  Sandals Specialist, Aussie Specialist, AM Resorts Master Agent, Jamaica Travel Specialist, Switzerland, Ireland

Annelie Heinen, ACH Travel LLC


Annelie brings to Humble Travel a special expertise with Disney travel - she has personally experienced Disney World, Disneyland, and Disney cruises! She then went on to enhance her firsthand knowledge by working towards earing the "Disney Specialist" certificate. For first timers or those interested in expanding their Disney travels, Annelie is poised to share her passion, help navigate the many options, and create a "magical" itinerary. In addition to Disney, Annelie has traveled extensively in the US, including numerous in-depth trips to Hawaii and a special journey to Alaska. She made her first international trip to England in 2008 and since has visited ten countries, increasing her ability to design wonderful vacation itineraries in many of the world's top destinations. Annelie loves to help clients cultivate their perfect vacation experience, whether it be a magical family vacation, a romantic couples escape, or a memory-making multi-generational trip.

Recent travels: Disney World, Disneyland, Disney Cruises, Bahamas, Hawaii, Ireland, Germany, Mediterranean cruise (Spain, France, and Italy), France

Certifications/Specialties: Disney Specialist

Joy Hartnett


During her time as a busy medical student, Joy managed to sneak away for a trip to the beaches of Mexico. Here she quickly learned the benefits of travel for spending relaxing time with friends and recharging one’s battery. She went on to become the “go to” person among her family and friends for arranging detailed itineraries to international destinations including Italy and the Caribbean. The attention to detail that she focused on her patients became her standard for choosing hotels, arranging air and train travel, and scheduling sightseeing excursions. She saw that travel planning, like medicine, can be both a science and an art. Now, as a retired physician, Joy is using her skills to offer her clients custom travel design with highly personalized service. Italy (she’s been there 6 times in recent years) is one of her favorite destinations – she has insight into the major cities, as well as the less traveled areas, and can design a perfect trip for families, couples, friend groups, etc. Clients know they are in excellent hands working with Joy. 

Recent travels: Mexico, the Caribbean, England the UK, Hawaii, South Pacific, Italy, US road trips